COFFEY FIX VIRTUAL ASSISTANCE
Services Portfolio
WELCOME!
I'm Priscilla Coffey!
FOUNDER OF
COFFEY FIX VIRTUAL ASSISTANCE
Most of us, myself included, rely on a cup of coffee (or three!) to get our day started and keep us running. Let me be the "Coffey Fix" for your business! I am a customer experience professional with a background in childcare, non-profits, food & beverage, and customer support. I am adept at interfacing with people from all walks of life and I place a high value on cultivating genuine relationships in all areas. Any work that allows me to remain people focused is work that I enjoy. What can I help you accomplish today? Coffey makes everything better!
Priscilla Coffey
MY SERVICES
DATA ENTRY
Transcription, spreadsheet entry, database modification. Typing speed: 90 WPM
CALENDAR
MANAGEMENT
Creating and scheduling meetings, accepting invites, resolve conflicts.
CUSTOMER
SUPPORT
Respond to email and direct message inquiries; chat support.
INBOX
MANAGEMENT
Reading, writing, and sending emails, creating folders and filters.
CANVA
DESIGN
Content creation, resume writing, infographics, newsletters.
PORTFOLIO
Below are some examples of projects I LOVED working on!
Social posts
Infographics
PORTFOLIO
Example of Calendar Management
PORTFOLIO
Example of Inbox Management
PORTFOLIO
Highlight of Customer Support Experience
Customer Support Manager
Covalent Management | Aug 2020-July 2023
- Managed team of technical account agents in omni-channel support center
- Maintained CSAT score of 6.8 out of 7
- Increased first contact resolution to above 90%
- Resolved account escalations in timely manner
- Skills: Hubspot, Aircall, Modular Merchant/E-commerce
BONFIRE TRAINING
FORRESTER CERTIFICATION
PRICING
Choose the package that works the best for you! Customized packages are also available!
RISTRETTO
10 hours
$400
Data Entry
Inbox Management
Calendar Management
Weekly Check-in
LUNGO
15 hours
$600
Tier 1 Services
Canva Design
Daily Check-in
DOPPIO
20 hours
$800
Tier 1 & 2 Services
Customer Support
Daily Check-in
Voxer Access
*Additional hours will be charged at $40 per hour, or you can upgrade to the next package tier.
TESTIMONIALS
She was incredibly thorough, professional, and timely in her accomplishment of the tasks. Being able to have another person to off-board assignments to has been instrumental to my mental sanity.
SHARON GRENIER
CO-FOUNDER OF COFFEE CONNECTIONS
I witnessed first hand how she expertly navigated customer concerns while offering creative solutions for her staff. Her skillset was a great asset to other departments within the company as well. She is both a wonderful leader and team player.
LAURA MILLS
PRESIDENT OF BOARD OF DIRECTORS
ART FACTORY
She has excellent communication and interpersonal skills. She always maintained a positive, helpful, and empathetic attitude to customers while operating and leading her team in a high-stress environment.
SUSANNA BURT
CO-FOUNDER OF JUNIPER FINANCIAL SOLUTIONS
LET'S DO THIS
READY TO TAKE YOUR BUSINESS TO THE NEXT LEVEL?
If you have any additional questions,
don't hesitate to email me at coffeyfix@gmail.com